Refund policy

At Divine Design Press, we want every customer to feel confident in their purchase. Because many of our products are digital downloads or made‑to‑order items, our refund guidelines vary by product type.

Digital Products (Instant Downloads) All digital products — including e‑books, printable materials, calendars, and downloadable art — are non‑refundable once the file has been delivered. If you experience a technical issue accessing your file, please contact us and we will ensure you receive a working download.

Made‑to‑Order Physical Products Apparel, mugs, wall art, accessories, and other printed items are produced specifically for your order. We accept refunds or replacements only in the following situations: – The item arrives damaged – The item arrives defective – The item received does not match the item ordered

Requests must be submitted within 7 days of delivery with photos of the issue.

Order Errors If you entered an incorrect address or ordered the wrong item, please contact us as soon as possible. We cannot guarantee changes once production begins.

How to Request a Refund Please email us at: divinedesignpress@att.net Include your order number and photos (if applicable). We typically respond within 2–3 business days.